CI

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. There is no impact to transaction processing. Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459